Imagine not Picking up the phone and still Keeping Your Customers Happy?
POSTED BY APPANNA GANAPATHY
So, if you’re in business to make money, then you better take care of your customers and make sure they’re happy. These days, are you really able to do that without ever having to pick up a phone?
Yes, you can. It’s the main reason why you should be using a virtual receptionist.
What a Virtual Receptionist Does
It’s not too hard to figure out what a virtual receptionist does. They perform the same tasks as an in-house receptionist however performs their duties from a remote location. A virtual receptionist uses software and a phone number that mimics that of your companies contact details so customers aren’t even aware that they are sitting at a different location.
Never Lose a Customer
Think about the customer that is having a hard time with your products, but it’s late at night. What businesses are available to take an incoming call from a customer after hours? A virtual receptionist can take phone calls from customers 24 hours a day, seven days a week if you like. Having the ability to address customers during after-hours can go a long way in helping your business to succeed…and you don’t even need to be the one speaking to them.
If your business has the capability of being worldwide, imagine taking orders from all around the world, throughout the day unrestricted by time zones and regular business. A virtual receptionist service can easily handle calls at any time so that you never lose out on a potential sale. Research shows that approximately 75% of all callers that reach a voice mail will not leave a message. Customers looking to buy might move on to the next supplier. A virtual receptionist will prevent that from happening by answering 100% of your incoming calls, therefore keeping calling customers satisfied… and you’re NOT the one picking up the phone.
If you’re in business to make money, a virtual receptionist can save you thousands of Rands each month. If you pay an in-house receptionist a salary, plus benefits, leave pay, and any additional bonuses. It can add up to a few thousand Rands every month. The average cost for a virtual receptionist is around R5 416.00 per month.
You may run a successful small business, but imagine taking your operation to newer heights all while giving the illusion that you are a huge corporation. A virtual receptionist that can take customer calls all the time at all hours of the day will create the illusion of “big office” service. Word of your professional impression and service will spread creating even more business.
What Are You Waiting for?
Once you recognise all of the advantages that a virtual receptionist can offer, there is no reason to delay.