RecepWEB

You can hire an entire team of locally based, virtual receptionists to answer your calls & delight your customers. Interested? Read more…

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productWEB

Virtual Reception Is the Key to Being More Productive Part 1 POSTED BY APPANNA GANAPATHY In Part 1 of this article I would like to ask you a very important question: How productive are you really? I want you to think about your workday; more specifically, your morning routine to prepare for each day, your commute, your arrival at the office … every step. Think about what you do after you arrive at the office. Read More …

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CustomervalueWEB

Should You Hire an In-House Receptionist? POSTED BY APPANNA GANAPATHY Some of the challenges you could face with hiring someone in-house to answer your phones are: Sick days/annual leave Human resource management requirements Emergencies Administration Payroll and taxes Training/upskilling Time taken off for breaks/lunch No matter how skilled your in-house receptionist is, they’re still going to miss calls if they’re on a line, on a break, on leave or simply busy with other tasks.   Read More …

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outofbusWEB

Missed calls will kill your business

Missed calls WILL kill your business. Don’t believe us? Read this article and see for yourself…

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customer-money1

Total Customer Value POSTED BY APPANNA GANAPATHY Did you know that just a single missed call can cost your business thousands of dollars per year? If you’re sceptical of that claim, think about this, do you know what the total value is of each of your customers?   If not, you need to, because this is arguably the most important metric to pay attention to in business. Here is a quick formula for calculating the Read More …

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ToomanyphonesWEB

You Cannot Afford to Answer Your Own Calls POSTED BY APPANNA GANAPATHY Here’s why we think that a business owner cannot afford to answer their own phones. As a busy business owner, answering your own phone calls makes as much sense as cleaning your own house. Let’s take that into consideration and think about it from a Return on Investment (ROI) perspective: How much money is it possible for you to make in 4 hours? Read More …

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customerkingWEB

Our customer service specialists have come up with some helpful rules on how to answer your business telephone. Read more here…

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satisfiedWEB

Great Customer Service Etiquette POSTED BY APPANNA GANAPATHY Every serious business takes into consideration the importance of good customer service, but unless you spend time and resources into focusing on how to treat your customers, it can sometimes be difficult to devise where the line is between “good” customer service etiquette and “poor” customer service etiquette.   It’s not that customer service etiquette is terribly complicated, but because business owners are usually so busy focusing Read More …

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VRWeb

If you’re thinking a virtual receptionist or professional answering service isn’t for you – think twice! POSTED BY APPANNA GANAPATHY If you’re thinking a virtual receptionist or professional answering service isn’t for you – think twice! ART Call Management provides virtual receptionist and professional telephone answering services to executive private individuals as well as to small and medium businesses. Let’s address some of the misconceptions about virtual receptionists and telephone-answering services. 1. It involves having Read More …

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moneylossWEB

Missed calls can be very costly on a business, especially a smaller business, just one missed call can cost thousands. Need help? Read here…

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