Author: Appanna Ganapathy

4 Ways to Boost Your Online Sales With Virtual Receptionists

4 Ways to Boost Your Online Sales Using a Virtual Reception POSTED BY APPANNA GANAPATHY If you want customers to make contact with you, you need to be available whenever they attempt to contact you. And nowadays, majority of them are finding products online. You may already know this, having invested in a stellar website, but are you doing all you can to make sure that you are always available for those customers to contact Read More …

A Virtual Receptionist Is A MUST For A Small Business

Why A Virtual Receptionist Is A MUST For A Small Business POSTED BY APPANNA GANAPATHY Small businesses are the lifeblood of the country, accounting for a large percentage of the production as well as job creation. Majority of people are employed in the small to medium sized business sector and, as a result, they are a very important part of the economy. If you are a small to medium business owner, you chose to do Read More …

Imagine not Picking up the phone and still Keeping Your Customers Happy?

Imagine not Picking up the phone and still Keeping Your Customers Happy? POSTED BY APPANNA GANAPATHY So, if you’re in business to make money, then you better take care of your customers and make sure they’re happy. These days, are you really able to do that without ever having to pick up a phone?   Yes, you can. It’s the main reason why you should be using a virtual receptionist.   What a Virtual Receptionist Read More …

Total Customer Value

Total Customer Value POSTED BY APPANNA GANAPATHY Did you know that just a single missed call can cost your business thousands of dollars per year? If you’re sceptical of that claim, think about this, do you know what the total value is of each of your customers?   If not, you need to, because this is arguably the most important metric to pay attention to in business. Here is a quick formula for calculating the Read More …

5 Ways a Virtual Receptionist Benefits a Small Business

5 Ways a Virtual Receptionist Benefits a Small Business POSTED BY APPANNA GANAPATHY Very often, small businesses don’t have the capacity to take high volumes of calls. This can lead to customer dissatisfaction, loss of business and an increased stress level. If you are in this situation, why not consider outsourcing your calls to a virtual receptionist? There are currently many small businesses that are benefiting from outsourcing their call-answering service to a virtual receptionist. Read More …