Author: Appanna Ganapathy

You Cannot Afford to Answer Your Own Calls

You Cannot Afford to Answer Your Own Calls POSTED BY APPANNA GANAPATHY Here’s why we think that a business owner cannot afford to answer their own phones. As a busy business owner, answering your own phone calls makes as much sense as cleaning your own house. Let’s take that into consideration and think about it from a Return on Investment (ROI) perspective: How much money is it possible for you to make in 4 hours? Read More …

Great Customer Service Etiquette

Great Customer Service Etiquette POSTED BY APPANNA GANAPATHY Every serious business takes into consideration the importance of good customer service, but unless you spend time and resources into focusing on how to treat your customers, it can sometimes be difficult to devise where the line is between “good” customer service etiquette and “poor” customer service etiquette.   It’s not that customer service etiquette is terribly complicated, but because business owners are usually so busy focusing Read More …

If you’re thinking a virtual receptionist or professional answering service isn’t for you – think twice!

If you’re thinking a virtual receptionist or professional answering service isn’t for you – think twice! POSTED BY APPANNA GANAPATHY If you’re thinking a virtual receptionist or professional answering service isn’t for you – think twice! ART Call Management provides virtual receptionist and professional telephone answering services to executive private individuals as well as to small and medium businesses. Let’s address some of the misconceptions about virtual receptionists and telephone-answering services. 1. It involves having Read More …